Customer Service Training
A well-supported customer is a customer for life. A well-informed, well-trained customer support organization helps you attract new business and retain your current customer base. The Inquisiq LMS lets you turn your customer support team into a white glove customer satisfaction team by making sure they have access to the training information that they need, whenever they need it most. Capabilities like CRM integration, social and informal learning, and seamless mobility are just a few of the Inquisiq’s key features that prepare your customer service teams for success.
Social & Informal Learning
Social & Informal Learning
Formal training is important, but customer service needs are rarely static and your team is faced with new problems and challenges on an hourly basis. Asentia allows them to seek out experts in your organization to ask questions and receive advice – in real-time. Inquisiq’s communities of practice, forums, document repositories, mentoring, and internal messaging ensures that every member of your customer service team is an expert on your products and services.